FAQs

IT outsourcing means using an external IT provider to manage some or all of your business technology needs. This can include day-to-day support, cybersecurity, Microsoft 365, cloud services, networking, backups and ongoing IT management.

IT Outsourced provides services including IT support, proactive monitoring and maintenance, cybersecurity, Microsoft 365 and cloud services, network security and business audio visual solutions.

Yes. IT Outsourced provides proactive managed IT support through ongoing maintenance plans, as well as ad-hoc support for non-SLA clients who need assistance when an issue arises.

Ad-hoc IT support is available to non-SLA clients who request assistance as and when an IT issue occurs. It is a reactive, break/fix approach rather than an ongoing managed support service.

Ad-hoc support is suited to businesses that can tolerate some downtime when an IT system fails and prefer to request support only when an issue occurs.

Ad-hoc clients can log a call with the IT Outsourced Service Desk when they require assistance.

Yes. IT Outsourced technicians can assist remotely where the issue can be resolved without an onsite visit.

Yes. Technicians can also provide assistance in person when required and when they become available.

Yes. IT Outsourced carries out a site survey for ad-hoc clients and creates a comprehensive site document to help technicians understand the IT environment.

Maintenance plans can include server operating system updates and patches, antivirus updates and scans, event log reviews, backup checks, workstation updates, network maintenance and Microsoft 365 licence reviews.

IT Outsourced offers monthly or weekly proactive maintenance options depending on the company’s requirements.

Proactive maintenance helps identify potential risks, weaknesses and recurring problems before they cause costly disruption or downtime. It also helps keep hardware, software and security systems up to date.

Yes. Backup processes are checked to make sure they are working correctly and that recovery can take place as quickly as possible if required. Backup issues are treated as a high priority until they are resolved.

Yes. Workstation maintenance can include operating system and security updates, antivirus updates and scans, Microsoft Office updates and identifying malicious software or bloatware that may affect performance.

Where applicable, network maintenance can include firmware updates for managed wireless access points, reviewing firewall security information and Wi-Fi password changes when requested.

Yes. IT Outsourced provides a summary of active Microsoft 365 user licences to help identify unnecessary licences and reduce unnecessary over-billing.

IT Outsourced helps protect business networks, devices, users and data through services including managed antivirus, firewalls, secure access, software updates and ongoing security monitoring.

IT Outsourced uses Remote Monitoring and Management software to monitor the availability, performance and health of computers and servers. Alerts help identify potential risks and problems before they become larger issues.

Yes. IT Outsourced partners with ESET and manages ESET package subscriptions, with different security options available depending on the company’s requirements.

Yes. IT Outsourced uses Cisco Meraki solutions to bring network management and security into a cloud-managed platform, providing greater visibility and control across the business.

Yes. IT Outsourced supplies and installs CCTV equipment to suit business requirements. CCTV can provide recorded evidence, deter unwanted activity and allow real-time video monitoring from a mobile device.

IT Outsourced provides business audio visual solutions including projectors, cameras, microphones, speakers, screens, video walls, conferencing systems, Microsoft Teams rooms and equipment for boardrooms, training rooms and other business environments.

Yes. IT Outsourced helps businesses choose equipment suited to their space, budget and communication requirements, and manages the installation and setup.

IT Outsourced can carry out an initial site survey and infrastructure audit to understand your IT environment. Software and hardware are reviewed, potential risks are identified and remediation recommendations are provided in order of priority.

IT Outsourced is based in Durban and provides outsourced and managed IT services to businesses across KwaZulu-Natal.