AD-HOC SUPPORT
Ad-hoc support is offered to our non-SLA clients. Support is requested “as and when” issues arise.
Ad-hoc clients may log calls on our Service desk and one of our technicians will be able to assist either remotely or in person as soon as they become available.
The Ad-hoc IT support strategy is more of a reactive (Break/Fix) strategy and is perfect for businesses that can survive some downtime when IT systems fail.
As with all SLA clients, a site survey is carried out for our Ad-hoc clients too and a comprehensive site document is created. This assists our technicians in resolving issues quicker to get your business back to 100% productivity.
IT Support FAQs
Common questions about outsourced IT support services.
Ad-hoc IT support is provided to non-SLA clients on an as-needed basis. Support is requested when an IT issue arises rather than being provided under an ongoing service agreement.
The page describes ad-hoc support as suitable for businesses that can tolerate some downtime when an IT system fails and prefer a reactive break/fix approach.
Ad-hoc clients can log a call with the IT Outsourced Service Desk when they need assistance.
Yes. A technician may assist remotely depending on the issue.
Yes. Technicians can also provide assistance in person when they become available.
Yes. IT Outsourced carries out a site survey for ad-hoc clients and creates a comprehensive site document.
The site document gives technicians information about the client’s IT environment, helping them resolve issues more quickly when support is required.