What is IT Outsourcing and how can your business benefit?
An ever-increasing number of businesses in South Africa have discovered the benefit of outsourcing their IT needs.
The growing global business trend is to move away from the traditional businesses model of having permanent in-house IT support staff, is gaining traction. This allows business owners to give more attention to focusing on and growing their core business.
Let IT take care of IT. That’s the way it should be.
- Cost
- Secure
- Skilled
- Pro Active
Reduced
Operating Cost
Up to Date
Latest relevant innovations
Secure
Keep your data safe
Cloud Based
24/7/365 Data access
Friendly Support
Best User Experience
Fast
Get the job done quicker
Reduce Risk
Drastically reduce your risk
Pro Active
Avoid costly disasters
Reduced Operating Costs
The Outsourced based IT support model is growing in popularity because it reduces the need for a full-time onsite employee in this area and in addition, it also upgrades the businesses access from one person to a whole team of IT professionals at a lower monthly cost of permanent IT support staff.
Up to Date with the Latest Innovations
Outsourcing diversely skilled IT Professionals provides your company a fresh mindset that helps your business stand up to the competition. We’ll keep you up to date with the latest relevant innovations.
Get the job done quicker
Outsourcing your businesses IT requirements essentially improves your focus on your core business process. IT professionals can get the job done quicker, with less distraction to you.
Utilise internal resources more efficiently and effectively
Freeing up internal resources, Enables your business to utilise them more efficiently and effectively. In addition to this, you gain access to resources not available internally.
IT Industry Experts
You gain all the benefits of access to IT industry experts - Correct advice from people who have your best business interests at heart.
Avoid Disaster!
Once bitten, twice shy! Many businesses move to the outsourced model of IT support only after having faced a costly disaster and discovering, after it’s too late, that all their IT bases were not covered.
Reduce Risk
Every business carries a certain amount of risk. By using IT professionals who are very familiar with the many associated risks to your business - Data as well as Infrastructure - you will drastically reduce your risk burden. Our job is to manage and advise you on all aspects of associated risk.
FAQs
Common questions about outsourced IT support and how we work.
IT outsourcing means using an external IT provider to manage some or all of your business technology needs. This can include day-to-day support, cybersecurity, Microsoft 365, cloud services, networking, backups and ongoing IT management.
Outsourced IT support can cover helpdesk support, remote and onsite assistance, network management, cybersecurity, Microsoft 365, cloud solutions, backups, hardware and software support, and ongoing monitoring of your IT environment.
The cost depends on the size of your business, the number of users and devices, and the level of support you require. IT Outsourced can assess your current environment and recommend a support solution based on your actual needs.
Yes. Outsourced IT can give smaller and medium-sized businesses access to a broader range of IT skills and support without the cost of building and maintaining a full in-house IT department.
Yes. Outsourced IT does not have to replace your internal IT resource. We can work alongside your existing team, provide additional technical expertise, help with specialist projects, or take responsibility for specific areas of your IT environment.
Yes. Many IT issues can be resolved remotely, while others require onsite assistance. IT Outsourced provides both remote and onsite support depending on the nature of the issue and your business requirements.
If you experience an urgent IT issue, our team can assess the problem and work to restore your systems as quickly as possible. Having ongoing IT support in place also means we already understand your environment, which can help speed up troubleshooting and resolution.
IT Outsourced supports businesses across Durban and KwaZulu-Natal, with remote support also allowing many IT issues to be managed without an onsite visit.