Ad-hoc support is offered to our non-SLA clients and is requested “as and when” an issue arises.
Ad-hoc clients may log calls on our Service desk and one of our technicians will be able to assist either remotely or in person as soon as they become available.
The Ad-hoc IT support strategy is more of a reactive (Break/Fix) strategy and is perfect for businesses that can survive some downtime when IT systems fail.
As with all SLA clients, a site survey is carried out for our Ad-hoc clients too and a comprehensive site document is created. This assists our technicians in resolving issues quicker to get your business back to 100% productivity.